I was reminded yesterday of a book I use in my work as an organizational performance consultant that you might find of use while working through the HRD Intervention project.
Hale, J. (1998). The Performance Consultant's Fieldbook: Tools and techniques for improving organizations and people. San Francisco: Jossey-Bass.
On Saturday, we were engaged in a discussion as to the definition of consulting. Hale (1998, p. xiv) says, "Consulting is the role each of us plays when we engage in assessment, analysis, and recommending interventions."
The book is fairly detailed and has plenty of tools to help analyze a performance issue. Also, it will keep you away from settling solely on a training intervention. As we discussed, training is not always the best or only intervention to increase performance. For those of us in the training and education field, this is a tough paradigm to break. We must, however, if we are going to be successful as performance consultants.
You can order the book from Amazon (of course).
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